If you encounter the error message “Windows cannot connect to the printer” with error code 0x0000011b while trying to add a printer to your Windows computer, it can be frustrating. However, this error is usually related to driver issues or incorrect printer configuration.
Here’s how you can troubleshoot and fix this error:
1. Check Printer Connection:
- Ensure that the printer is turned on and properly connected to your computer via USB or network.
- If it’s a network printer, make sure it’s connected to the same network as your computer.
2. Restart the Print Spooler Service:
- Press “Win + R” to open the Run dialog box.
- Type “services. MSc” and press Enter to open the Services window.
- Locate “Print Spooler” in the list.
- Right-click on it and select “Restart.”
3. Update or Reinstall printer drivers:
- Outdated or incompatible printer drivers can cause this error.
- Visit the printer manufacturer’s website to download and install the latest drivers for your printer model.
- If you already have the latest drivers, try uninstalling and reinstalling them.
4. Check printer permissions:
- Ensure that you have the necessary permissions to access and use the printer.
- Right-click on the printer icon and select “Printer properties.”
- Go to the Security tab and check if your user account has the required permissions.
5. Disable Windows Firewall/Antivirus Temporarily:
- Sometimes, security software can block printer connections.
- Temporarily disable your Windows firewall and antivirus software and try adding the printer again.
6. Use an IP address instead of a hostname:
- Instead of adding the printer using its hostname, try using its IP address.
- Open the Control Panel, go to “Devices and Printers,” and click on “Add a printer.”
- Choose “Add a local printer or network printer with manual settings.”
- Select “Create a new port” and choose “Standard TCP/IP Port.”
- Enter the printer’s IP address and follow the prompts.
7. Restart Your Computer:
- Sometimes, a simple restart can resolve connection issues.
8. Check printer properties:
- Right-click on the printer and select “Printer properties.”
- Go to the “Ports” tab and make sure the correct port is selected.
9. Update Windows:
- Ensure your Windows operating system is up-to-date. Some printer-related issues are resolved through Windows updates.
10. Remove and re-add the printer:
- If none of the above steps work, you can try removing the printer from your computer and then adding it again.
Conclusion: Troubleshooting Printer Connection Error 0x0000011b
By following these steps, you can often resolve the “Windows cannot connect to a printer” error with error code 0x0000011b. The key is to ensure that your printer drivers are up-to-date and that your printer is properly connected and configured on your network. If the issue persists, consider reaching out to your printer manufacturer’s support or seeking assistance from a professional technician.