HP (Hewlett Packard Enterprise) is one of the world’s most powerful technology companies. However, unlike other companies, HP devices occasionally have technical difficulties. Their printers, computers, and other related peripherals are particularly well-known. Among all of them, consumers are bound to encounter HP printer touch screen issues when dealing with printers.
Despite HP’s wide range of products, many users still know the business as a printer manufacturer. The origin of this concept can be found in their long and illustrious history of printer production. Even in today’s world, HP strives to maintain its illustrious printer quality.
Printers, on the other hand, are one of the few devices that can work with both hardware and software. Both have their own issues to deal with, as well as distinct approaches to solving them. As a result, in this article, we’ll discuss the issue of the HP printer touch screen not working and how to fix it manually. Keep your eyes on the article, and you’ll be able to solve all your problems at once.
Table of Contents
The Causes of a Non-Working Touch Screen on an HP Printer
The touch screen problem is usually caused by incorrect configuration, which may be remedied with a few simple steps. However, do not attempt any hand mending or repair work before using those approaches.
When the touch screen on your HP printer stops working, there are a few things you may do to fix it.
Here are some quick and easy fixes to your printer issues. Take a look:
1. Turn your printer off and then on again.
To begin with, hit the printer power button and switch it off, which is one of the simplest approaches to solving this problem. Wait 60 seconds after that. Then hit the printer power button once more. Now try using the touch screen again.
If it is not able to address your problem, there are several other options.
2. Connect to a power outlet
The touch screen may not respond due to a connectivity issue between the surge board and the printer’s power cord. To fix the problem, switch off the printer and then unplug it from the surge protector. Then connect the printer’s power cord directly to the main power outlet. Finally, see if HP can resolve the touchscreen issue with the printer.
3. Restart the printer.
The Reset option is the next option for fixing the printer. To begin with, push the power button on the printer to turn it on. Then remove the power cord from the printer’s rear. Wait for about a minute after that. Then, at the rear, reconnect the power cord and turn on the printer. Try working on the printer’s touchscreen again.
4. Make sure your printer’s driver is up to date.
There’s a good probability that the screen touch problem is caused by outdated or corrupted drivers, and all you must do to solve it is update the printer drivers.
To begin, navigate to the control panel of the printer. After that, you must hit the right arrow key to advance to the next screen. The Touch Setup can now be found there. On that screen, click the down arrow to get to the Web Services Setup screen. It should be tapped. Then press the Down arrow key once more to access the Product Updates menu. Select that option by tapping it. Now, inside that, you’ll see “Check for Product Updates,” which you should tap. Then, on the screen, a set of instructions will display; simply follow them to complete the upgrades. Now, after all this, try to verify whether the issue is resolved.
5. Install the most recent firmware.
A firmware update is the last option for repairing a printer. This is one of the most critical components of the printer’s software, and if it is not kept up to date, it can create a lot of problems. To resolve this issue, you must first upgrade the printer’s firmware, which may be found on the printer manufacturer’s official website—in this example, HP’s official website. After that, check for a touch problem on the screen.
6. Go to the customer service centre.
If none of the above methods work on your printer, it is likely that it has suffered hardware damage and should be taken to a service center as soon as possible.
Is expert assistance necessary?
If none of the preceding suggestions work, you’ll need to seek expert assistance. There’s one thing you should be aware of. If the HP printer’s touch screen is not working owing to physical damage, the international warranty will be void after a thorough examination by professionals. If the problem is determined to be a manufacturing defect, the international warranty will be honored.
Taking Care of the Touchscreen on the Printer
Screen protectors for printers are available. Select one and place it on the screen. It will keep dust and debris off the printer’s touch screen. Place the gadget in a secure location where it will be less likely to be harmed. Cover the printer with a dust-proof cloth when it is not in use.