Are you encountering Epson Workforce WF 7620 Error 0x9A on your printer display? This annoying error will sometimes disrupt your printing jobs out of nowhere and is a bit of a headache to diagnose. Don’t fret, this guide will teach you why this error occurs and give you some step-by-step solutions to fix it! Regardless of whether you’re using your Epson WF 7620 for business or personal use, it is important to get it back online as fast as possible.
What is Epson Error 0x9A?
The Epson Error Code 0x9A is generally a result of a mechanical or hardware issue with the printer’s internal components in which the printhead, carriage unit, or the encoder strip might be causing the trouble. One of the most popular series of all-in-one printers is Epson’s Workforce WF 7620 printer.
Common causes include:
Paper jam or a foreign object in the printer
The encoder strip is dirty or out of place.
Printhead or carriage issue
Faulty hardware connections
Internal sensor errors
How to Fix Epson Workforce WF 7620 Error 0x9A (2).
Here’s a simple guide on how you can fix the 0x9A error on your Epson WF 7620:
Power Cycle the Printer
- Resetting can help remove internal bugs that may not be fixed from outside.
- Turn off the printer.
- Remove it from power.
- Wait for 3–5 minutes.
- Plug it back in and power on.
Check if the error persists. If not, skip to the next step.
Search for a paper jam or an object blocking any of the paper feed areas.
Check for Paper Jams or Obstructions
- Clean up any stuck paper or particle.
- Look for pieces of ripped paper and foreign objects along the carriage path.
- Use the carriage to determine if something is jamming it.
- Blockages are one of the most common reasons behind Epson WF 7620 Error 0x9A.
Clean the Encoder Strip
The encoder strip is a transparent plastic strip behind the carriage that helps the printer read positioning data. Dirt or ink on this strip can trigger mechanical errors.
- Power off the printer and open the top cover.
- Locate the encoder strip (a thin, clear plastic strip running across the inside).
- Using a lint-free cloth lightly dampened with isopropyl alcohol, gently clean the strip from end to end.
Be careful not to apply too much pressure or twist the strip.
Inspect the Carriage and Printhead
- Ensure that the carriage operates freely. If it seems to be stuck or jammed, very lightly release its position.
- Make sure that the printhead is properly seated and that no cables are loose.
- If the print head is broken or blocked, it will need to be serviced.
If the print head is broken or blocked, it will need to be serviced.
Update Printer Firmware
Old firmware may become the reason for the incorrect work of the multitool. Go to the Epson support site, find the WF 7620 model, and see if you can find any firmware updates. USB or network the update if it has an update available or not.
Restore the Printer to the Original Factory Defaults
- If none of the previous steps were successful:
- Open the printer control panel.
- Navigate to Setup > Restore Default Settings > Clear All Settings.
- Accept and allow the printer to restart.
- After resetting, set up your network and printer preferences again.
When to Call Epson Support
In case the error code 0x9A is not resolved after the completion of the entire troubleshooting given above, it could mean that the problem is undoubtedly a hardware-related issue. You should get in touch with Epson customer support or visit an authorized service center.
Final Thoughts
The Epson Workforce WF 7620 Error 0x9A is annoying; however, most users can easily fix the issue with some troubleshooting. From the encoder strip cleaning to the device reset, the above solutions will get you back to printing as per usual.
