One thing that’d be really frustrating is when you need your Chromebook camera and it just suddenly stopped working, especially right when you needed it the most, during an important meeting, online class, or just a quick call. Don’t worry. If the camera is not working on your Chromebook, you can follow our guide to troubleshoot your device in order to get it back up and running.
Why Is My Chromebook Camera Not Working?
Before diving into the fixes, it’s helpful to understand why this issue might occur. Some common causes include Read more
- Software or operating system glitches
- App conflicts or incorrect settings
- Camera permissions are not being granted
- Outdated ChromeOS
- Physical hardware failure
Basic Troubleshooting Steps
Let’s start with simple steps that often solve the issue quickly.
1. Restart Your Chromebook
Restarting clean up small bugs or sniffing interference that is preventing your camera to work accordingly. Just power down your Chromebook and then power it right back on. Then launch the Camera app to see if the problem is resolved.
2. Test the Camera in the Default App
Navigate to the built-in Camera app on your Chromebook. If it works with that app but not with apps like Google Meet or Zoom, your problem is probably with the app, and not with the hardware.
3. Check Camera Permissions
Your apps need permission to access the camera. To review or update permissions:
- Open Settings
- Navigate to Privacy and security > Site settings > Camera
- Make sure your preferred camera is selected
- Ensure camera access is allowed for the apps you use
- If you’re still experiencing issues, don’t worry—there are more steps to try.
Advanced Fixes for Persistent Issues
If the basic fixes didn’t solve the problem, try these more advanced solutions.
4. Update Your Chromebook
Outdated ChromeOS can lead to camera malfunction. To update:
- Go to Settings > About ChromeOS
- Click Check for updates
- If an update is available, install it and restart your Chromebook
After updating, test the camera again.
5. Use Guest Mode to Isolate the Issue
Sometimes your personal profile may have corrupted settings.
- Log out of your account
- Click Browse as Guest
- Open the Camera app
If the camera works in Guest Mode, the issue lies within your profile settings. Consider creating a new user
6. Perform a Powerwash (Factory Reset)
If none of the above worked and your Chromebook camera is not working, a factory reset may be needed:
- Go to Settings > Reset settings > Powerwash
- Follow the instructions to reset your Chromebook
⚠️ Important: Back up all your important data before doing this, as it will erase everything from your device.
Still Not Working? Here’s What to Do Next
If you still don’t see an image, your Chromebook camera cannot be fixed by the above measures, then it could be a hardware issue. If that is the case, the support team of the manufacturer may be of help, or even an authorized service center. Most Chromebooks are protected under a warranty, so repairs may be covered free of charge.
Pro Tips to Avoid Camera Issues in the Future
- Keep ChromeOS up to date
- Regularly check app permissions
- Avoid downloading unknown apps or extensions that may conflict with hardware
- Store your Chromebook safely to prevent physical damage to the camera lens
By following these best practices, you can minimize the chances of running into camera problems again.
Conclusion
Troubleshooting why the Chromebook camera is not working can be frustrating, though, especially because if the camera is not operational, you can’t participate in video calls or assign to-dos. But, by following the steps in this article – beginning with simple checks and then progressing to more in-depth troubleshooting – you stand a good chance of fixing things yourself.
Keep in mind to work small: restart your Chromebook, double-check your permissions, and try the built-in Camera app. If those don’t do the trick, you can try the updates, Guest Mode or a Powerwash for deeper fixes. That’s a rare thing however and, if nothing else works, professional repair is generally your best option.
Patience and a few steps and you’ll have your Chromebook camera working in no time!
